For Alaska Residents Only:

If your issue is unresolved by TapTap Send Payments Co (+1 833 916 0670), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:
Division of Banking & Securities
PO Box 110807
Juneau, AK  99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please complete an Online Complaint Form as stated on the File a Complaint Against a Financial Institution or Enterprise page.

AZ e-licensing portal for filing a complaint -  https://elicense.az.gov/ARDC_FileComplaint

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, pleasecomplete the complaint form and email to ASDinfo@securities.arkansas.gov or mail to:

1 Commerce Way, Suite 402
Little Rock, AR 72202
Telephone: 501-324-9260
Fax: 501-324-9268

State of California Department of Financial Protection and Innovation If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please file a complaint online at https://dfpi.ca.gov/file-a-complaint/

To submit a complaint by mail, download, print and fill out any of the appropriate forms at https://dfpi.ca.gov/file-a-complaint/ and mail to:

‍Department of Financial Protection and Innovation
Attn: Consumer Services
2101 Arena Boulevard
Sacramento, CA 95834

If you have any questions or need assistance in completing this form, please call the Department of Financial Protection and Innovation’s Consumer Services Officer toll-free at 1-866-275-2677

‍California Residents Consumer Privacy Notice:
California Consumer Privacy Act (CCPA) https://oag.ca.gov/privacy/ccpa - Effective January 1, 2020, the California Consumer Act of 2018 gives consumers more control over the personal information that businesses collect about them.

These provisions do not apply to personal data collected, processed, shared, or disclosed by financial institutions pursuant to federal law such as the Gramm-Leach-Bliley Act. Contact TapTap Send at 833-916-0670 if you have questions about our privacy statement, this consumer notice, or your personal data. If your account has a California mailing address, we will not share personal information we collect about you except to the extent permitted under California law.

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670.   If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Colorado Division of Banking.  

The Complaint Process:
All consumer complaints filed with the Colorado Division of Banking must be submitted in writing. All consumer complaints filed with the Division must be submitted in writing.  You will not fill out the form online.  Instead, you must download the file to your own device and edit that version. When completing the form,  please provide detailed information and fill it out completely.

Complaint Form (Word)
Complaint Form (PDF)

Send the complaint and supporting documentation by regular mail, fax, or email to the Colorado Division of Banking. Note: If filing electronically, scan and save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your email.

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
‍Phone: 303-894-7575
‍Fax: 303-894-7570
‍Email: DORA_BankingWebsite@state.co.us

Connecticut Department of Banking
Address: 260 Constitution Plaza, Hartford, CT 06103-1800
Phone: 1-800-831-7225
Website: http://www.ct.gov/dob/site/default.asp

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Department at:

District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE. Suite 801
Washington, DC 20002
Phone: 202-727-8000
Fax: 202-354-1085
Email: disbcomplaints@dc.gov
‍Consumer Complaint Form | disb (dc.gov)

Delaware Office of the State Bank Commissioner
Address: 555 East Loockerman Street Dover, DE 19901
Phone: (302) 739-4235
Website: https://banking.delaware.gov/

Florida Office of Financial Regulation </p>If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Florida Office of Financial Regulation at:

Online: https://flofr.gov/sitepages/FileAComplaint.htm, or
By mail: 200 E. Gaines Street, Tallahassee, FL 32399-0376
Phone: 850-487-9687

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Georgia Department of Banking and Finance – Consumer Resources at 770-986-1633. For more information please refer to https://dbf.georgia.gov/

Hawaii Division of Financial Institutions -
If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670.  If you still have an unresolved complaint regarding the company’s money transmission activity, you may file it by contacting the Division of Financial Institutions - Financial Institutions | File A Complaint (hawaii.gov). DFI will submit your complaint to the institution, requesting a response back to you within two to three weeks, along with a copy to DFI.

Idaho Department of Finance
Address: 800 Park Blvd., Suite 200 Boise, ID 83712
Phone: (208)332-8000
Website: http://www.finance.idaho.gov/

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Illinois Division of Banking at https://idfpr.illinois.gov/admin/DFI/DFIcomplaint.asp

TapTap Send Payments Co. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions. If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please file a complaint form and email it to the IDFI at DFIcomplaints@dfi.in.gov or mail it to:

Department of Financial Institutions
30 South Meridian Street, Suite 300
Indianapolis, IN 46204
‍https://www.in.gov/dfi/file-a-complaint/where-do-i-file-my-complaint/

Iowa Division of Banking
Address: 200 East Grand Avenue, Suite 300 Des Moines, IA 50309-1827
Phone: 515-281-4014
Website: https://www.idob.state.ia.us/

State Bank Commissioner of Kansas
Address: 700 SW Jackson St, Suite 300 Topeka, KS 66603
Phone: 785-296-2266
Website: http://www.osbckansas.org/

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, your complaint can be directed to the Kentucky Department of Financial Institutions, https://kfi.ky.gov/, 502-573-3390.

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670.  If you still have an unresolved complaint regarding the company’s money transmission activity, you may submit a complaint to the Louisiana Department of Financial Institutions. All complaints must be submitted in writing. To file a complaint, please complete the complaint form and send it to OFI by mail or fax.

Complaint Form

Mail:
ATTN: Non-Depository Division
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024
Fax: 225-925-4525

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, you may contact the Consumer Complaint Division. The Division responds to consumer complaints by mail, over the telephone and in person to consumers who visit the agency.

Consumers will receive a letter acknowledging their complaint. The Division makes every effort to address complaints quickly; most complaints are resolved within 30-45 days.

Important Note: We can only assist Maine consumers

File your complaint online

‍Download complaint form and mail to:

Department of Professional & Financial Regulation Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
‍

Call the Office -
Telephone: 800-DEBT LAW (800-332-8529) (toll free in Maine) or 207-624-8527
TTY for hearing impaired: 888-577-6690
Fax: 207-582-7699

In person -
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
76 Northern Avenue
Gardiner, Maine 04345

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Maryland Department of Labor.

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding TapTap Send Payments Co. License #2108069 by contacting the Commissioner’s office at: 500 North Calvert Street, Suite 402, Baltimore, MD, 21202 or by calling 888-784-0136.

More information can be found here: Consumer Complaints - Office of the Commissioner of Financial Regulation (state.md.us)

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Massachusetts Division of Banks Consumer Assistance Unit at 617-956-1500 ext. 501, or visit the Division of Banks website at https://www.mass.gov/how-to/file-a-complaint-with-the-division-of-banks

Michigan Department of Insurance & Financial Services
Address: 530 West Allegan Street Lansing, MI 48933
Phone: 877-999-6442
Website: https://www.michigan.gov/difs/

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Minnesota Department of Commerce at:

85 7th Place East, Suite 280
Saint Paul, MN 55101
Local: 651- 539-1500
Complaints: 651-539-1600

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please file a complaint online at https://dbcf.ms.gov/complaint-form/

Missouri Division of Finance
Address: Truman State Office Building, Room 630 Jefferson City, MO 65102
Phone: (573) 751-3242
Website: https://finance.mo.gov/

N/A

Nebraska Department of Banking and Finance
Address: 1526 K St #300 Lincoln, NE 68508
Phone: (877) 471-3445
Website: https://ndbf.nebraska.gov/

New Hampshire Banking Department
Address: 53 Regional Drive, Suite 200 Concord NH 03301
Phone: (603) 271-3561
Website: https://www.nh.gov/banking/

New Jersey Department of Banking & Insurance
Address: 20 West State Street, Trenton NJ 08608
Phone: 800-446-7467
Website: https://www.state.nj.us/dobi/index.html

New Mexico Division of Financial Institutions |
Address: 2550 Cerrillos Road, Santa Fe, NM 87505
Phone: (505) 476-4885
Website: https://www.rld.nm.gov/financial-institutions/about-us/

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670.  If you still have an unresolved complaint regarding TapTap Send’s money transmission activity, you can direct your complaint to the New York State Department of Financial Services at: https://www.dfs.ny.gov/complaint

DFS consumer complaints email: consumer@dfs.ny.gov
Toll Free: 800-342-3736

Paper complaints can be mailed to:
Department of Financial Services, Consumer Assistance Unit
1 State Street
New York, NY 10004

Or to:

Department of Financial Services, Consumer Assistance Unit
1 Commerce Plaza
Albany, NY 12257

North Carolina Office of the Commissioner of Banks
Address: 316 W. Edenton Street, Raleigh, NC 27603
Phone: 919-733-3016
Website: https://www.nccob.gov/public/

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, you may submit your complaint online with the North Dakota Financial Institutions or complete a fillable Complaint Form and return it to the Department by email, dfi@nd.gov

If your account has a North Dakota mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from North Dakota consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature, and your consent. You may revoke your consent at any time by calling us at TapTap Send at 833-916-0670, or by writing or emailing us at the address below:

TapTap Send Payments Co.
228 Park Avenue S, Suite 87488
New York, NY 10003
Email: support@TapTapsend.com

Ohio Division of Financial Institutions
Address: 77 South High Street 21st Floor, Columbus, OH 43215-6120
Phone: 614-728-8400
Website: https://com.ohio.gov/divisions-and-programs/financial-institutions/financial-institutions

Oklahoma Banking Department
Address: 2900 North Lincoln Boulevard, Oklahoma City, Oklahoma 73105
Phone: 405-521-2782
Website: http://banking.ok.gov/

Oregon Division of Financial Regulation
Address: 350 Winter St. NE, Room 410, Salem, OR 97309
Phone: 866-814-9710
Website: https://dfr.oregon.gov/Pages/index.aspx

Pennsylvania Department of Banking and Securities
Address: 17 N. Second Street, Suite 1300, Harrisburg, PA 17101
Phone: 717.787.1854
Website: https://www.dobs.pa.gov/Pages/default.aspx

Commissioner of Financial Institutions of Puerto Rico
Address: 1492 Ave. Ponce de León, San Juan, Puerto Rico 00907
Phone: (787) 723-3131
Website: https://ocif.pr.gov/Pages/default.aspx

Rhode Island Department of Business Regulation - Banking Division
Address: 1511 Pontiac Avenue Cranston, RI 02920
Phone: (401) 462-9503
Website: https://dbr.ri.gov/banking-securities-and-charitable-organizations/banking

South Carolina Office of the Attorney General Money Services Division
Address: 1000 Assembly Street Columbia, SC 29201
Phone: (803) 734-1221
Website: http://www.scag.gov/civil/money-services

South Dakota Division of Banking
Address: 1601 N. Harrison Avenue, Suite 1 Pierre, SD 57501
Phone: 605.773.3421
Website: http://dlr.sd.gov/banking/default.aspx

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Tennessee Department of Financial Institutions. For more information, please visit https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html

Online: https://first.tn.gov/Complaints/UI/Defaulta.aspx
Call: 800-778-4215 to receive a consumer complaint form Request a form via email at tdfi.consumerresources@tn.gov

Mail a completed consumer complaint form to:
Tennessee Department of Financial Institutions
Tennessee Tower 26th Floor
312 Rose L. Parks Avenue
Nashville, TN 37243

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding TapTap Send’s money transmission activity, you can direct your complaint to:

Texas Department of Banking
Non-Depository Supervision Division
2601 N. Lamar Blvd.
Austin, Texas 78705-4294
Toll free: 877-276-5554
Email: msb@dob.texas.gov
Fax: 512-475-1288
For more information, please go to https://www.dob.texas.gov/money-services-businesses/how-file-complaint

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please complete the complaint form and email it to complaints.dfi@utah.gov.

‍Complaint Form.PDF
Complaint Form.DOC‍

If the institution is regulated by the Utah Department of Financial Institutions, they will let you know within seven business days what action they are taking regarding the complaint. Anyone seeking additional information should contact the Supervisor of Consumer Credit and Compliance, Andrea Staheli at 801-538-8834.

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Vermont Department of Financial Regulation - Banking Division at 802-828-3307 or email dfr.bnkconsumer@vermont.gov for support.

If your account has a Vermont mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from Vermont consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature, and your consent. You may revoke your consent at any time by calling us at TapTap Send at 833-916-0670, or by writing or emailing us at the address below:

TapTap Send Payments Co.
228 Park Ave S, Suite 87488
New York, NY 10003
Email: support@TapTapsend.com

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact BFIQuestions@scc.virginia.gov. Be sure to include your name, mailing address, name of the company, and a summary of your concerns. Please also include a statement of what you are seeking/asking the company to do. Do not include any account numbers or other personal financial information in the email. For more information please visit Brochure-update-July-25-2022-different-SCC-page-one.pdf

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please file it online with the Washington DFI at https://dfi.wa.gov/consumers/money-services-complaint .

Washington State Department of Financial Institutions
Phone: (360) 902-8703 or 1-877-RING DFI (1-877-746-4334)
Email: CSEnforceComplaints@dfi.wa.gov

West Virginia Division of Financial Institutions
Address: 900 Pennsylvania Avenue Suite 306 Charleston, WV 25302
Phone: (304) 558-2294
Website: https://dfi.wv.gov/Pages/default.aspx

If you have a complaint, first contact the consumer assistance division of TapTap Send at 833-916-0670. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Wisconsin Department of Financial Institutions online, email address noted below or download the complaint form.

Contact Us

Phone: (608) 261-7578
Email: DFI_LFS@dfi.wisconsin.gov
Mailing Address:
Wisconsin Department of Financial Institutions
Licensed Financial Services
PO Box 7876
Madison, WI 53707-7876
Physical Address:
Wisconsin Department of Financial Institutions
Licensed Financial Services
4822 Madison Yards Way, North Tower
Madison, WI 53705

‍

Wyoming Division of Banking
Address: 2300 Capitol Avenue 2nd Floor, Cheyenne, WY 82002
Phone: (307) 777-7797
Website: http://wyomingbankingdivision.wyo.gov/